Effective Date: September 26, 2025

At RTO Wizards ("we," "our," or "us"), protecting your privacy is a core priority, especially in the context of mobile communications. This Mobile Privacy Policy describes how we collect, use, and safeguard information shared via your mobile device, including SMS (Short Message Service), mobile browsing, and other mobile-based interactions with RTO Wizards.

This policy is written in accordance with federal requirements and industry standards, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.

1. Mobile Information We Collect

When you engage with RTO Wizards through a mobile device, we may collect details such as:

• Your mobile phone number
• Device ID, model, and operating system
• IP address and approximate location (if enabled)
• Carrier and network provider information
• Preferences for SMS messages and communication history
• Consent records, including the time and date of opt-ins and opt-outs

This data may be gathered directly (e.g., through sign-up forms or SMS opt-in) or automatically when you interact with our mobile-optimized content.

2. How We Use Mobile Information

We use your mobile details solely for purposes you have requested or agreed to. This may include:

• Sending rent-to-own updates, educational content, and reminders you subscribed to
• Answering inquiries sent through SMS or mobile channels
• Meeting compliance requirements, including consent recordkeeping
• Enhancing mobile usability and performance
• Measuring engagement and effectiveness of mobile communications

We do not use your mobile information to track you across unrelated third-party apps or websites. Its use is limited to RTO Wizards services.

3. Message Frequency and Charges

By opting in to receive SMS messages from RTO Wizards, you agree to the following:

• You may receive up to five (5) messages per month
• Message and data rates may apply depending on your mobile service plan
• Message delivery may depend on your carrier and network conditions
• RTO Wizards is not responsible for any delays or failures in message delivery caused by technical or carrier issues

4. User Opt-In and Consent

We require explicit written consent before sending SMS updates. Consent must be:

• Voluntarily given (never pre-checked)
• Clearly explained with the intended purpose of the messages
• Documented with timestamp and IP address for compliance purposes

Consent is typically provided through online forms or by replying to a confirmation SMS. We never assume consent through general use of the site.

5. Opt-Out and Support

You may opt out at any time. To stop receiving SMS messages:

• Unsubscribe anytime by replying STOP, QUIT, END, CANCEL, or UNSUBSCRIBE
• You will receive a final confirmation of your opt-out

For assistance, you may:

• Reply HELP to any RTO Wizards SMS
• Email info@rtowizards.com

Requests to unsubscribe or get help are generally processed within one business day.

6. No Sale or Sharing of Mobile Information

No mobile information will be shared with or sold to third parties or affiliates for promotional or marketing purposes. We do not express or imply to any outside entity that you have granted opt-in consent to anyone other than RTO Wizards.

Your mobile number and SMS consent are used solely to deliver the services outlined in this policy.

7. Data Retention and Protection

We retain mobile information only as long as needed to:

• Deliver the services you subscribed to
• Meet legal and regulatory obligations
• Maintain proof of consent records
• Address disputes or technical issues

We use industry-standard measures such as encryption, secure servers, and restricted access to protect your data from unauthorized use.

8. Policy Updates

This Mobile Privacy Policy may be revised to reflect changes in law, technology, or our practices. When updates occur:

• The “Effective Date” at the top will be updated
• Subscribers may be notified via SMS or email, where appropriate
• Continued use of our mobile services will signify acceptance of the revised policy

We recommend reviewing this policy regularly to stay informed about how your data is handled.

9. Contact Us

If you have questions, concerns, or requests about this Mobile Privacy Policy, please contact us:

RTO Wizards
Email: info@rtowizards.com
Address: 1846 Edgewood Avenue Fresno, CA 93721
Phone: (833) 353-4151